What if the shipping rates seem too expensive?

Please contact us to get a shipping rate quote. Sometimes there are errors in the website information exchange, or the shipping vendors provides incorrect information. If you feel like the amount is excessive, please give us a call and we will be happy to look into it for you and adjust the shipping price accordingly to get your order to you in the most cost effective manner.

Why not have free shipping on everything like Amazon or other vendors do?

Some of the vendors that promote free shipping often increase the price of the item to include that shipping charge. We try to keep prices as low as possible and just charge what the shipping carrier charges.

Does “Free Shipping” apply to everywhere you ship?

No. For items that are listed as Free Shipping this allowance only applies to the continental U.S. 48 states. Sorry…it is just too expensive to ship to HI, AK, Puerto Rico and internationally.

Do you charge a handling charge?

We do not charge a handling charge, except on extremely fragile or extremely heavy items. We feel that is just a cost of doing business. Because of this, however, we try not to spend much money on packing materials and try to use recycled materials whenever possible. We are betting that you would rather have less cost than snazzy packing materials.

Which shipping providers do you use?

Our Shipping provider are between Federal Express and the U.S. Postal Service. While this complicates our business, we feel it is important to offer you the best choice, especially for smaller, lighter items that may be shipped by the USPS at a lower cost. Please understand that your shipment is only insured and tracked with Federal Express and USPS Express. If you select other USPS services you assume all risk of damage and risk of the shipment not arriving at all. All shipments are considered “FOB shipping point”, which means that you pay shipping cost, and assume responsibility for the goods when they leave the our premises. We have NO control over the shipping carriers once it leaves our building.

Can I use my own Fed Ex or UPS account instead of yours?

Sometimes our customers ask to use their own Fed Ex accounts because they think they will save money on shipping. In our experience this is rarely the case because we do a high volume of shipping with Fed Ex, so get preferential pricing that we pass directly on to our customers. Plus, it is additional work for us because we need to refund the shipping from your order and process your shipping outside of our normal shipping software. Based on this we will no longer ship using outside account numbers.

How soon will I get my order?

Please allow up to 10 business days for USPS Parcel Post delivery
Fed Ex ground and USPS Priority Mail shipments typically take 3 – 5 days

Freight Damages Policy

While we don’t expect damage to your shipment, it sometimes happens. When your shipment arrives please inspect it before signing off with the trucker. Freight damage MUST be documented on the Bill of Lading (BOL) at the time of delivery – we cannot be held responsible for damaged item claims that are not noted on the BOL. If there is visible damage, digital photos of the damages are highly recommended and should be sent to us within 48 hours so we can report them to the carrier. If you unwrap the shipment and find damages that were concealed at the time of delivery those also need to be documented and reported to us within 48 hours of delivery. We will work with you to repair or replace damaged items but please understand that most freight companies will only compensate on a reduced level of damages for anything not noted on the Bill of Lading.

International Shipping

Do you offer International shipping?

Sorry, No we don't.