What if the shipping rates seem too expensive?
Please contact us to get a shipping rate quote. Sometimes there are errors in the website information exchange, or the shipping vendors provides incorrect information. If you feel like the amount is excessive, please give us a call and we will be happy to look into it for you and adjust the shipping price accordingly to get your order to you in the most cost effective manner.
Why not have free shipping on everything like Amazon or other vendors do?
Some of the vendors that promote free shipping often increase the price of the item to include that shipping charge. We try to keep prices as low as possible and just charge what the shipping carrier charges.
Does āFree Shippingā apply to everywhere you ship?
No. For items that are listed as Free Shipping this allowance only applies to the continental U.S. 48 states. Sorryā¦it is just too expensive to ship to HI, AK, Puerto Rico and internationally.
Do you charge a handling charge?
We do not charge a handling charge, except on extremely fragile or extremely heavy items. We feel that is just a cost of doing business. Because of this, however, we try not to spend much money on packing materials and try to use recycled materials whenever possible. We are betting that you would rather have less cost than snazzy packing materials.
Which shipping providers do you use?
Our Shipping provider are between Federal Express and the U.S. Postal Service. While this complicates our business, we feel it is important to offer you the best choice, especially for smaller, lighter items that may be shipped by the USPS at a lower cost. Please understand that your shipment is only insured and tracked with Federal Express and USPS Express. If you select other USPS services you assume all risk of damage and risk of the shipment not arriving at all. All shipments are considered āFOB shipping pointā, which means that you pay shipping cost, and assume responsibility for the goods when they leave the our premises. We have NO control over the shipping carriers once it leaves our building.
Can I use my own Fed Ex or UPS account instead of yours?
Sometimes our customers ask to use their own Fed Ex accounts because they think they will save money on shipping. In our experience this is rarely the case because we do a high volume of shipping with Fed Ex, so get preferential pricing that we pass directly on to our customers. Plus, it is additional work for us because we need to refund the shipping from your order and process your shipping outside of our normal shipping software. Based on this we will no longer ship using outside account numbers.
How soon will I get my order?
Please allow up to 10 business days for USPS Parcel Post delivery
Fed Ex ground and USPS Priority Mail shipments typically take 3 ā 5 days
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